The TKI (Thomas-Kilmann Conflict Mode Instrument) is a powerful tool for understanding and navigating conflict in the workplace. Based on four essential pillars-Business, Organization, Individual and Relationship-it explores how the head, heart and body interact in situations of tension. By identifying five conflict management styles-Competing, Collaborating, Compromising, Avoiding and Accommodating-TKI offers a caring and courageous approach to transforming differences into opportunities for growth and positive action.